Returns Policy

Clear guidance for returns, exchanges, damaged goods, and order queries.

Returns overview

Return Window: 7 days
Condition: New items only
Exchanges: Accepted
Refund Processing Time: 7 days
Return Methods: Drop-off or In-store
Fees: No restocking fees (0.00 ZAR)

Damaged or incorrect items

Please contact the support team as soon as possible with order details, photos where relevant, and a description of the issue. The team will advise the next steps.

Non-returnable items

Custom orders, special-order goods, opened consumables, installed products, or items not in resaleable condition may be excluded from returns unless required by law.